Oneflow is a rapidly growing tech scale-up located in the heart of Stockholm. We have created a platform that automates the entire contract process from start to finish, all in one place. Turning clunky, static contracts into truly digital contracts that feel like magic.
Our Customer Onboarding Team is now looking for a Customer Onboarding Manager to make sure the first value is delivered after expectations! The Customer Onboarding Team consists of two people and is a part of the Customer Success Team (the A-team), this means that you will have a great opportunity to grow within Success or Onboarding!
This is us
We believe the recipe to success for all our customers lies in teamwork and trust in each other and of course to have fun along the way! We get energized by the thought of delivering an experience way beyond our customers expectations! Our team is a tight knit group of sixteen Oneflowers, and we want you to be a big part of it. So we’re looking for a true team player!
This is you
You are a great listener and problem solver who goes the extra mile to ensure that the customer experience exceeds expectations. You have a passion for training and developing people and always have high standards in everything you deliver. Experience in planning, scheduling and organizing is crucial for you to succeed in your role.
You don’t get rattled when things change quickly. If anything, you thrive in fast paced environments and adapt well. You are confident in leading the customer onboarding, whether it involves a small HR-team or the entire company of a customer account. You easily identify areas for improvement and always look for ways to make our onboardings better, and smarter. You will work with a lot of customers simultaneously and are comfortable with driving projects forward to a successful completion.
What you’ll do
As a Customer Onboarding Manager, you will be the primary contact for our customers in the onboarding phase. We give our customers everything they need to be successful with our product and achieve their desired outcome. Your job is to ensure that first value is delivered and plant a seed for future growth.
Be responsible for the onboarding processes for new customers
Educate and teach customers about how to best utilize all Oneflow features
Work together with the Sales team to ensure the best ever possible customer experience
Collaborate closely with the product teams to ensure successful technical implementation when required
Build relationships and push the boundaries of the customer’s mindset
Develop and maintain a high level of knowledge about industry benchmarks and our application and service
Skills and experience
A proven background in client management experience, preferably in the B2B SaaS space
Result oriented with clear structure and organizational skills
Well articulated and passionate communicator with excellent written and verbal communication skills in both Swedish and English
Enjoy interacting with people and helping them solve problems
Self-motivated, curious and able to adjust quickly to changing priorities
Come work with us
We value gender equality and diversity in our organization and therefore, we strive for a team that reflects today's society. At Oneflow we encourage and welcome applicants who have different nationalities, LGBTQ+, people with disabilities and those without a college degree. Our recruitment is based on competence.
If you are dedicated and like to work in a collaborative start-up environment where we make progress together, both when it comes to our product and our growth as individuals, this is the company for you! We are currently around 140 people representing 25 nationalities. We believe our diversity is a strength for our organization.
The process starts with an interview with Kim from the People team. After that you will complete a personality and logic test, then prepare an assignment before your final interview with Gustav and Charlotta.
Apply by submitting your CV and video telling us more about why the role is interesting and why you would be a good fit. ‘Why a video?’ you might think. Well, that’s because this role is dependent on how your personality shows in both video format and during physical meetings with customers. Don’t be scared! We believe in you…Let’s go!
Visit our website for more information about our product and Oneflow. Visit our blog for more information about our culture and future colleagues 💜