Customer Onboarding Manager

Our Customer Success Team is now looking for a Customer Onboarding Manager to make sure the first value is delivered after expectations!
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Oneflow makes business as simple as a handshake. Oneflow is an e-contract platform - the new generation of e-signature tools. Unlike the majority of e-signature tools, which focus on the signing step in the contract process, e-contracts automates the entire workflow from start to finish allowing you to save time and work smarter.

Our Customer Success Team is now looking for a Customer Onboarding Manager to make sure the first value is delivered after expectations! This is a key role in the A-Team and you will be the first person in this role, which means that you will have a great opportunity to help set the structure. In the long run we see that you will grow within CSM or as an Onboarding Team Lead! 

This is us 

We believe the recipe to success for all our customers lies in teamwork and trust in each other and of course to have fun along the way! We get energized by the thought of delivering an experience way beyond our customers expectations! Our team is tight knit of eight Oneflowers, and we want you to be a big part of it. So we’re looking for a true team player!

This is you 

You are a great listener and problem solver who goes the extra mile to ensure that the customer experience exceeds expectations and you always set high standards in everything you deliver. You will need to have a passion for training and developing people. Experience in planning, scheduling and organising is crucial for you to succeed in your role. 

You don’t get rattled when things change quickly, if anything, you thrive in fast paced environments and adapt well. You are confident in leading the customer onboarding, whether it involves a small HR-team or the entire company of a customer account. You easily identify areas for improvement and always look for ways to make our onboardings better, and smarter. You will work with a lot of customers simultaneously and are comfortable with driving projects forward to a successful completion.

What you’ll do

As a Customer Success Onboarding Manager, you will be the primary contact for our customers in the onboarding phase. We give our customers everything they need to be successful with our product and achieve their desired outcome. Your job is to ensure first value is delivered and plant a seed for future growth.

  • Own onboardings for the mid and high end segment
  • Educate and teach customers about how to best utilize all Oneflow features
  • Work together with the Sales team to ensure the best ever possible customer experience
  • Collaborate closely with the product teams to ensure successful technical implementation when required
  • Build relationships and push the boundaries of the customer’s mindset
  • Develop and maintain a high level of knowledge about industry benchmarks and our application and service

Must-have skills and experience 

  • At least 1-2 years of client management experience, preferably in the B2B SaaS space
  • Well articulated and passionate communicator with excellent written and verbal communication skills in Swedish and English
  • Enjoy interacting with people and helping them solve problems
  • Self-motivated, intellectually curious and able to adjust quickly to changing priorities
  • A university degree within relevant space

 Come work with us

At Oneflow, you’ll be a part of an entrepreneurial culture with talented and passionate people. We are convinced that our diversity, both when it comes to our 17 different nationalities and gender equality, is a strength in our company. We work hard but we also love to have fun together! We have quiz nights, play shuffleboard, table tennis and we work out together. We value learning and development, therefore we have an education budget for all teams, we share knowledge with each other and we have a constantly growing library. We offer breakfast every morning so you get the best possible start off the day. 

At Oneflow we welcome everyone and we do our recruitment based on competencies. If you feel the above description seems like a good fit for you - we would love to hear from you! Get in touch to start a journey you won’t forget!

The recruitment process starts with an interview with Rebecca from the People & Culture team. After that you will complete a personality- and logic test and prepare an assignment before the interview with Gustaf and Olivia. 

Apply by submitting your resume and personal letter telling us more about why the role is interesting and why you would be a good fit. We will get back to you as soon as possible!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Hudiksvallsgatan 8
113 30 Stockholm Directions View page

Say what?

We want the best people, that's why we hire from all over the world. Out of around 80+ colleagues, we represent 21 different nationalities. We’re from Norway, Chile, France, Spain, Malaysia, Portugal, Iran, Ukraine, USA, India, Germany, China, Finland, Hungary, Russia, Sweden, Polen, Bangladesh e.g. 

Our working language is English, and you should strive to use it around the office, at lunch and in meetings as well to include everyone that doesn’t speak the local tongue.

Check out our Culture Book!! We’ve filled it with all the fun things which we think make working here so unique.

Already working at Oneflow?

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